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Support

Answers to common questions about caves, traps, invites, and the shared world.

Is Trappy available to download?

Yes, on Android: get it on Google Play. On iPhone and iPad: download it on the App Store.

Why can I see only part of the cave?

That is how the game works: your lantern and lit candles reveal nearby tiles. A death makes most explored tiles dark again, while found traps stay revealed.

Why did my trap fail to place?

A trap must sit on a valid floor tile, stay within the room's trap limits, and leave a path to the real exit and every real chest. You must also complete a proof run. A refused placement costs nothing.

What works offline?

You can play from a cached world snapshot. Visits wait on your device to be submitted when you reconnect. Placing a trap, invites, and the daily Tomb need a connection. If the app says “Update needed,” its rules no longer match the server; an updated app build is needed.

Can I change my name or notifications?

Tap your profile chip to edit your player name. Notification permission can be changed in your device settings. Friend requests can be accepted or declined, and friends can be removed in the app.

How do I report or block a player?

Tap a hunter on the Ranks or Friends screen to open their profile, then choose Report name or Block. A blocked hunter's name is hidden from you and their requests no longer reach you; you can unblock them from the same profile. We review reported names and rename or suspend accounts that break the rules. You can also email us.

What if a link does not open the game?

Open the link on the device where Trappy is installed. For a cave or friend link, you can also enter its code in the Friends screen using “Got a code?”.

How do I delete my account?

Open Settings, choose Delete account, and confirm while connected to the internet. The account deletion page explains what is removed and how to contact us if you cannot use the app.